Quadralite Service Center

F-Service ist das offizielle und authorizierte Service-Center für Quadralite Reparaturen und Service-Ansprüche in Krakau, Polen. Es ist verantwortlich für Garantieansprüche, sowie Reparaturen und Austäusch nach Ablauf der Garantie. Ihre Ansprüche können Sie über Ihren lokalen Wiederverkäufer, oder gerne auch direkt an F-Service stellen.

Womöglich anfallende Kosten und den zeitlichen Ablauf entnehmen Sie bitte den nachstehenden Informationen.

Reparaturen während Garantie-Zeitraum

Für Ihren Garantie-Anspruch legen Sie bitte eine Quittung oder einen Kaufbeleg (Rechnung), ausgestellt in einem europäischen Land vor. Ohne Vorlage behält sich F-Service das Recht vor, die Kosten für die Reparatur sowie ausgetauschte Ersatzteile in Rechnung zu stellen.

Dauer des Service

Innerhalb von 10 Arbeitstagen wird F-Service eine Beurteilung des Asnspruches durchführen und Sie über den Status informieren. Die Gewährleistungsansprüche und die notwendigen Reparaturen können bis zu 30 Tage in Anspruch nehmen. F-Service setzt alles daran sicherzustellen, dass alle Ausfälle der diagnostizierten Geräte so schnell wie möglich entfernt werden.

Ablehnung der Gewährleistungsansprüche

F-Service hat das Recht zu entscheiden, ob der gemeldete Ausfall der Ausrüstung durch die eingeschränkte Garantie abgedeckt ist. Im Falle einer Ablehnung erhält der Kunde eine Kostenbewertung einer Nicht-Gewährleistungsreparatur.

Reparatur Optionen

Der Kunde kann jederzeit einen Mangel melden, der nicht von der beschränkten Garantie abgedeckt ist und eine Reparatur verlangen. In diesem Fall müssen fehlerhafte Geräte zur Überprüfung an F-Service gesendet werden. F-Service wird eine Beurteilung des Geräteausfalls durchführen und den Kunden über die geschätzten Kosten und den Zeitpunkt der Reparatur informieren.

Versandkosten

Alle Versandkosten an F-Service sind vom Kunden zu tragen. Rücksendungen zu Kunden gehen zu Lasten F-Service.

Versandkosten für Reparaturen, die nicht von der beschränkten Garantie abgedeckt sind, sind vom Kunden zu tragen.

Zahlung

Der Betrag und die Zahlungsart für die Instandsetzung werden jeweils individuell festgelegt und dem Kunden mitgeteilt.

Contact

F-Service

Plk. Dabka 17

30-732 Krakow

Poland

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tel. +48 12 270 12 81

Öffnungszeiten: Montag bis Freitag von 9.00 bis 17.00 Uhr.

Safety instructions

To avoid the device damage and also threat to health of its users it is an obligation to read thoroughly the manual instruction and absolutely obey the rules included.

  • Do not disassemble and modify the device! The flash is high voltage device. Even after disconnecting the device from power source and turning it off, inside its internal components still occurs high-voltage current. Disassembling of the cover can be performed only be the authorized Quadralite service. Ignoring above-mentioned safety instructions could result in serious electric shock or the device damage. Modifications of the device at one’s own or by unauthorized service results in warranty void.
  • If the cover is damaged, eg. in consequences of falling, it is advised to send the device to authorized service center for inspection and repair (if necessary).
  • Keep it dry! Do not use the device with wet hands, do not immerse in water, do not expose to snow or rain. Ignoring above mentioned safety instructions could result with electric shock, short circuit of fire.
  • Flash is designed to work in temperature from 10 to 40 Celsius degrees. Exceeding this scope could result in incorrect functioning of the device or could lead to overheat and damage.
  • Do not expose the device on high temperatures! Leaving the device without proper protection for example left in a closed car in direct sunlight or close to high temperature sources could result in fire, damage of the cover or internal components.
  • The device must not be used in high dustiness conditions and when there is a risk of contact with flammable liquids and vapors. Disobeying given advice results in the device damage or fire.
  • Flash is designated to function and to be stored in dry and well ventilated closed spaces.
  • After 30 subsequent flashes with full power, it is advised to make a 3 minute break to cool down flash bulb and lamp internal components. Disobeying given advice results in overheating the device.
  • Long-term usage of modeling light may cause combustion of attached accessories, eg. the softbox. It is advised to make 1 minute break to cool down the flash bulb and internal components for every 10 minutes of functioning modeling light.
  • Do not attach filters, diffusers or any other accessories directly on the flash head, modeling light bulb or nearby because it could cause a fire.
  • Using accessories like snoot, it is advised to limit the usage of modeling light and limit the flashes (below 6 flashes per minute). Overheating could result in the zoom head of the flash or modeling illumination damage.
  • Do not touch the reflector while using the modeling illumination or flashing. Emitted heat could cause burning.
  • Touching output terminal of the zoom head of the flash could result in high-voltage electric shock! Replacement of the zoom head of the flash may be done only after self-discharge of the flash. It is necessary to wait minimum 24hours since the last usage of the flash before the procedure of replacement. It is advised to use insulated gloves. Disobeying given advice could result in the device damage or electric shock.
  • Avoid applying forces which may damage the zoom head of the flash or modeling illumination bulb. Sudden impact could lead to the zoom head or/and light bulb damage.
  • Do not trigger the flash directly on unprotected eyes. Disobeying given advice could result in sight injury.
  • Keep out of the reach of children! The flash contains small parts which may pose the risk of suffocation. If swallowed, seek medical advice immediately.

The manufacturer does not take responsibility for any damage or injury which may occur while using inconsistently to the given manual instruction.

Warranty and Maintenance

  • If the device's casing is damaged, for instance as a result of a fall, you are advised to immediately stop using the device and send it back to Quadralite servicing point, where the device will be examined and possibly fixed.
  • The manufacturer gives 2-year warranty for the device. You can find more information regarding warranty on Quadralite website.
  • Any modifications to the device are unacceptable and result in the immediate loss of the warranty.
  • All mechanical damages and damages resulting from improper use of the device are not covered by the warranty.
  • Device modifications made by the user or unauthorized technical service are unacceptable and result in the loss of all warranty claims.
  • Use a dry paintbrush to clean the device, and in the case of more stubborn marks try to use a slightly damp cloth. The device cannot be immersed in water, while its surface should not be cleaned with detergents. Only surface cleaning is allowed.
  • Before cleaning the device turn it off and disconnect the batteries. Cleaning the flash cover may only be performed after turning off, disconnecting from power supply and compete discharging. It is required to wait minimum 24 hours since the last usage of the flash before cleaning.
  • The manufacturer is not liable for any damages resulting from improper operation of the equipment, therefore you should only use the device in compliance with this user manual.
  • The manufacturer reserves the right to change the product without prior notice.

 

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